At Mentoos.com, we want you to shop with confidence knowing that your satisfaction is our top priority. If for any reason you’re not completely satisfied with your purchase, we offer a hassle-free refund or exchange within 15 days of receiving your order.
How to Initiate a Return:
- Go to your order history on our website.
- Locate the order containing the item you wish to return and click on the ‘Return’ button.
- Select the specific product(s) you want to return.
- Choose the reason for your return from the drop-down menu.
- Submit your request, and your return will be processed promptly.
Eligibility Criteria:
Items must be in their original condition, unworn, unwashed, and with all tags attached.
Returns must be initiated within 15 days of receiving your order.
Refund Process:
Once we receive your returned item(s) and inspect them to ensure they meet our return criteria, we’ll issue a refund to your original payment method. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item is defective or incorrect.
Timing of Refunds:
We strive to process refunds promptly, usually within 3-5 business days of receiving the returned item(s). However, it may take longer for the refund to reflect in your account depending on your payment method and financial institution.
Questions or Concerns:
If you have any questions or concerns about our refund policy or need assistance with a return, don’t hesitate to reach out to our friendly customer service team. We’re here to help!
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